FAQS
FAQS
GLAM GODDESS BEAUTY COSMETICS FREQUENTLY ASKED QUESTIONS
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas*
Where do you ship from?
United States ~ Philadelphia, PA
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Free shipping over $25.00
Are your products cruelty-free?
Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
How do I track my order?
Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or use our contact us page to reach out to us for additional information.
When will my favorite Glam Goddess product be back in stock?
Tiffany always announces her current re-stocks on her social media. Please subscribe for all announcements.
Do you want to carry us in your store?
Please contact our team via email at helpglamgoddessbeautycosmetics@gmail.com or use our Contact Us on our website: